Product Care & FAQ

Caring for Your Cabinets

Primera's cabinetry is made from real wood and is finished with a high quality lacquer coating that provides optimum protection and requires minimum care. Only occasional maintenance is needed to retain their natural beauty and keep them looking new.

Wiping with a damp (not wet) soft cloth, followed by a dry, lint free, soft cloth will preserve the natural beauty of the finished surface, while removing most household dust or stains. Abrasive cleaners and scouring pads, which can scratch the surface, should not be used. Paste waxes, household polishes, and solvent-based cleaners should also be avoided. These products will leave a residue, which will build up over time and eventually alter the original luster and sheen of the finish. For more stubborn stains, a solution of mild detergent (liquid soap) and water can be wiped on and gently rubbed using a damp (not wet) soft cloth and then dried thoroughly.

If the surface coating has been compromised, it is only necessary to lightly scuff the area with fine sandpaper, then apply a thin coat of touch-up lacquer to restore the protective top coating. If any of the color has been removed a touch up stain should be applied before top coating.

To keep your cabinets looking new:

  • Wipe all spills and moisture immediately
  • Keep cabinet surfaces clean and dry
  • Never allow cabinet surfaces to be in prolonged contact with strong acids, alkalis, or water

Cabinets FAQ

Q: What types of clients does Primera serve?
A: Primera provides design and installation services for nearly every type of client, including contractors, custom home builders, homeowners, realtors, designers, builders and property managers.

Q: Do you carry European Style or "Frameless" design cabinets?
A: Primera's cabinet lines include both frameless European Style cabinets with full overlay styling and "framed" construction.

Q: Where can I look to find design ideas for my project?
A: View Primera's cabinet product gallery for design ideas and to see the different styles, stains and finishes available. You can also stop by one of Primera's showrooms to see cabinet selections in person.

Q: How long will it take to receive my cabinetry after I order it?
A: Lead times vary depending on the manufacturer, but generally you can expect to receive your order within 3 1/2 - 4 weeks.

Q: Does Primera sell directly to homeowners?
A: Primera works directly with homeowners as well as builders and contractors. Give a call to receive an estimate.

Q: I want to add to the existing cabinetry in my home; can Primera match my existing cabinets?
A: Primera carries several cabinet lines and a diverse line of products. While an exact match may or may not be possible, you will most likely be able to find a similar product with the same style and finish.

Q: Are your cabinets ADA compliant?
A: Yes, all of Primera's cabinets can be adapted to meet ADA standards.

Q: I am a trade professional, can I be set up as a dealer?
A: Primera has established many dealer programs; contact us to see if partnering with us is an option.