Thank you, Tammi, for guiding us through the maze of options available to us in an always cheerful, courteous, thoughtful, and professional manner. We especially appreciate your giving us additional information about how our Arizona climate challenges wood flooring. You helped us make a final selection of tile flooring that gives us great pleasure every day. Thank you, also, for answering or getting the right folks to answer the literally dozens of questions that we needed to have answered in order to be comfortable with the construction agreement and the installation process. You’re great at your job!
Thank you, Tony, for your thorough work in measuring and estimating, especially for your detailed drawings and for patiently answering our many questions about the details of installation. Your knowledge and obvious logic were assuring to us as we learned more about products and installation. We also appreciate your friendliness and unhurried engagement with us as we were learning.
Thank you, Jim, for answering questions about things that could go wrong and what kinds of cost exposure those things might involve. I appreciate your candor and clarity. When we had a question about carpet pooling, you provided useful information that was consistent with our own research; you were unambiguous about the topic. That approach creates trust.
Thank you, Cathy, for being forthright in every communication that we had with you, whether in the office or over the phone…We appreciate that you were flexible on matters that were important to us. Your ability to estimate time requirements was very helpful…
Thank you, Tyler, for checking on the progress of the work from day one. Because we knew nothing about tile installation, it was important to us that someone with real knowledge and expertise take a look at the work while it was being done. You came at just the right times to give us that reassurance and shared just the right amount of information.
Thank you, thank you, Dave! We could not have been luckier when you were the person assigned to our job. You showed up when you said you would (very important to us); you did what you said you would do each day of the work; you explained each major aspect of the work prior to commencement and during the process; you made sure that we were not cut-off from places that we needed to go; you respected our property and treated it with care; you cleaned-up as you worked and at the end of each day; you were unfailingly courteous and polite; and, clearly, you are a master of the craft, with exceptional knowledge and skill. The manner in which you installed our flooring, backsplash, and fireplace surround – each requiring a different knowledge and skill set – is clear evidence of your mastery. We especially appreciate the care that you took with our fireplace work and the protection of our mantle…And, very important to us, you always treated your assistant, Justin, with dignity and respect.
Thank you, Brice and Scott, for arriving on time, for figuring out how to move things in our garage so that the carpet could be cut there if needed (the driveway was wet from an overnight storm), for efficient removal of our old carpet and pad, for a good clean-up before installation of the new material, for a very good installation job, and for being careful as you reinstalled our furniture. Thank you, also for your courtesy, politeness, and good humor. We were pleased, too, that you were finished by lunch-time.
…You have established a working environment which attracts competent professionals and allows them to do their jobs. It is clear that one of the core values of your organization, whether explicit or not, is to treat everybody with dignity and respect…We did some pretty careful research before settling on Primera Carpet One as our service provider, and we have been pleased with the outcome.
